Shipping Policy

This Shipping Policy explains how physical products purchased through PetitLenormand.com are processed, fulfilled, and shipped.

1. Products covered by this policy

This policy applies to physical products sold through this website, including Lenormand decks and related physical items.

2. Preorders

Some products may be offered on a preorder basis.

When you place a preorder, you reserve a future production unit before manufacturing and fulfillment have been completed.

Estimated production and shipping dates are provided in good faith but are not guaranteed.

Production schedules may be affected by manufacturing delays, logistics issues, supplier delays, customs procedures, force majeure events, or circumstances beyond our reasonable control.

Customers will be informed of significant changes affecting the estimated fulfillment schedule.

Orders containing preorder products are shipped once the preorder product becomes available, unless otherwise stated.

3. Shipping destinations

We currently ship to most countries worldwide where delivery services are available.

Certain destinations may be restricted or unavailable due to carrier limitations, customs restrictions, sanctions, or legal requirements.

4. Shipping rates

Shipping costs are displayed during checkout before payment is completed.

Shipping rates may be updated in the future for new orders.

5. Processing and fulfillment

Orders are generally processed in the order they are received.

For preorder products, processing begins once production has been completed and inventory becomes available.

Customers will receive confirmation once their order has been prepared for shipment.

6. Delivery times

Delivery times are estimates only.

Actual delivery may vary depending on destination country, customs processing, carrier performance, local postal services, weather conditions, public holidays, and other factors outside our control.

We are unable to guarantee a specific delivery date.

7. Customs, duties, and import taxes

For international shipments outside the European Union, customs duties, import taxes, VAT, handling fees, and similar charges may be imposed by local authorities.

These charges are the responsibility of the customer unless otherwise stated at checkout.

8. Incorrect addresses

Customers are responsible for providing accurate shipping information.

We are not responsible for delivery issues resulting from incorrect, incomplete, or outdated address information supplied during checkout.

If an order is returned because of an incorrect address, additional shipping charges may apply before reshipment.

9. Lost or damaged shipments

If your shipment appears lost or arrives damaged, please contact us as soon as possible at [email protected].

We will work with the carrier to investigate the situation and determine an appropriate solution.

Replacement, refund, or other remedies may be offered where appropriate and where required by applicable law.

10. Contact

For any shipping question, please contact:

[email protected]

This policy applies to physical products sold by Isabelle Nguyen through PetitLenormand.com.

Last updated: June 4, 2026